NEW HANOVER REGIONAL MEDICAL CENTER (WILMINGTON, NC) (2024)

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Overall Rating

Summarizes up to 57 quality measures shown on Hospital Compare into a single star rating, making it easier to compare hospitals side by side.

Rating Summarizes up to 57 quality measures shown on Hospital Compare into a single star rating, making it easier to compare hospitals side by side.	Mortality How often patients died within 30 days of being in the hospital for a specific condition.	Safety How likely it is that patients will have complications while in the hospital or after certain inpatient surgical procedures.	Readmission Whether patients return to a hospital after an initial hospital stay or outpatient procedure, and how much time they spend back in the hospital.	Patient Experience How patients recently discharged from the hospital responded to a survey about their hospital experience. The survey asked questions such as how well a hospital's doctors and nurses communicated with the patient.	Effectiveness of Care How payments made for patients treated at a particular hospital compare to all hospitals nationally, and the value of care provided by individual hospitals.
	Comparison to national averages
	7	8	11	8	11

Provider Information

OP_12	Yes
OP_17	Yes
Able to receive lab results electronically	Yes
Able to track patients' lab results, tests, and referrals electronically between visits	Yes
Safe surgery checklist use (outpatient)	Yes
SM_HS_PATIENT_SAF	Yes
SM_SS_CHECK	Yes
OP_25	Yes
Patient Safety Culture	Yes
General Surgery Registry	Yes
Nursing care registry	Yes
Safe surgery checklist use (inpatient)	Yes
Emergency Service	Yes
Meets criteria for meaningful use of EHRs	Yes

Ownership	Government - Local
Address	2131 S 17TH ST BOX 9000, WILMINGTON, NC
County	New Hanover County, NC

Ratings

Payment and Value of Care

How payments made for patients treated at a particular hospital compare to all hospitals nationally, and the value of care provided by individual hospitals.

Payment: Mortality/Complication Rate:

		Average Payment
Risk-Standardized Payment Associated with a 30-Day AMI Episode-of-Care for Acute Myocardial Infarction	Average Mortality and Average Payment	$28,780
Risk-Standardized Payment Associated with a 30-Day Episode of Care for Heart Failure	Worse Mortality and Average Payment	$18,070
Risk-Standardized Payment Associated with a 30-Day Episode of Care for Pneumonia	Average Mortality and Lower Payment	$19,374
Risk-Standardized Payment Associated with a 90-Day Episode of Care for THA/TKA	Average Complications and Lower Payment	$18,788

Patient Experience

How patients recently discharged from the hospital responded to a survey about their hospital experience. The survey asked questions such as how well a hospital's doctors and nurses communicated with the patient.

	Rating	% of positive responses*
Overall Rating
Patients would definitely or probably recommend the hospital		87
Patients who reported that their room and bathroom were clean		56
Patients who reported that the area around their room was quiet at night		59
Nurses communicated well		75
Doctors communicated well		77
Patients received help as soon as they wanted		51
Staff explained about medicines before giving it to patients		58
Patients were given information about what to do during their recovery at home		86
Patients understood their care when they left the hospital		93

* Patients reported 'Always' or 'Yes' - does not include 'Usually' or 'Sometimes' reponses

Mortality (30-Day Mortality Rate)

How often patients died within 30 days of being in the hospital for a specific condition.

	Score	Compare to National Rate
Acute Myocardial Infarction (AMI) 30-Day Mortality Rate	14.00	No Different Than the National Rate
30-Day All-Cause Mortality Following Coronary Artery Bypass Graft (CABG) Surgery	4.60	No Different Than the National Rate
Chronic Obstructive Pulmonary Disease (COPD) 30-Day Mortality Rate	12.10	Worse Than the National Rate
Heart Failure (HF) 30-Day Mortality Rate	14.40	Worse Than the National Rate
Pneumonia 30-Day Mortality Rate	20.60	No Different Than the National Rate
Acute Ischemic Stroke (STK) 30-Day Mortality Rate	15.10	No Different Than the National Rate

Patient Safety

How likely it is that patients will have complications while in the hospital or after certain inpatient surgical procedures.

	Score	Compare to National Rate
Patient Safety and Adverse Events Composite	1.04	No Different Than the National Value
Postoperative Hemorrhage or Hematoma Rate	2.70	No Different Than the National Rate
In-Hospital Fall With Hip Fracture Rate	0.08	No Different Than the National Rate
Iatrogenic pneumothorax, adult Rate	0.32	No Different Than the National Rate
Death among surgical inpatients with serious treatable complications Rate	191.65	Worse Than the National Rate
Pressure Ulcer Rate	0.21	Better Than the National Rate
Abdominopelvic accidental puncture or laceration rate	0.82	No Different Than the National Rate
Postoperative Wound Dehiscence Rate	3.40	No Different Than the National Rate
Postoperative Sepsis Rate	5.78	No Different Than the National Rate
Perioperative Pulmonary Embolism (PE) or Deep Vein Thrombosis (DVT) Rate	3.50	No Different Than the National Rate
Postoperative Respiratory Failure Rate	9.93	No Different Than the National Rate
Postoperative Acute Kidney Injury Requiring Dialysis Rate	1.29	No Different Than the National Rate
Postoperative Hemorrhage or Hematoma Rate	2.62	No Different Than the National Rate
In-Hospital Fall With Hip Fracture Rate	0.08	No Different Than the National Rate
Iatrogenic pneumothorax rate	0.20	No Different Than the National Rate
Death rate among surgical inpatients with serious treatable complications	195.04	No Different Than the National Rate
Pressure Ulcer Rate	0.64	No Different Than the National Rate
Complication Rate Following Elective Primary Total Hip Arthroplasty (THA) and/or Total Knee Arthroplasty (TKA)	2.60	No Different Than the National Rate

Healthcare-associated Infections

The healthcare-associated infection (HAI) measures show how often patients in a particular hospital contract certain infections during the course of their medical treatment, when compared to like hospitals. These infections can often be prevented when healthcare facilities follow guidelines for safe care.

	Score	Compare to National Benchmark
Central Line Associated Bloodstream Infection (ICU + select Wards)	1.230	No Different
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.993	No Different
SSI - Colon Surgery	1.449	No Different
SSI - Abdominal Hysterectomy	1.176	No Different
MRSA Bacteremia	0.650	No Different
Clostridium Difficile (C.Diff)	0.577	Better

Readmission

Whether patients return to a hospital after an initial hospital stay or outpatient procedure, and how much time they spend back in the hospital.

	Score	Compare to National Rate
Excess Days in Acute Care after Hospitalization for Acute Myocardial Infarction	-2.2	Average Days per 100 Discharges
Excess Days in Acute Care after Hospitalization for Heart Failure	-1.7	Average Days per 100 Discharges
Excess Days in Acute Care after Hospitalization for Pneumonia	6.5	Average Days per 100 Discharges
Facility 7-Day Risk Standardized Hospital Visit Rate after Outpatient Colonoscopy	14.3	No Different Than the National Rate
Admissions for patients receiving outpatient chemotherapy	9.7	No Different Than the National Rate
Emergency department (ED) visits for patients receiving outpatient chemotherapy	6.1	No Different Than the National Rate
Hospital visits after hospital outpatient surgery	0.9	No Different than expected
Acute Myocardial Infarction (AMI) 30-Day Readmission Rate	13.1	No Different Than the National Rate
30-Day All-Cause Unplanned Readmission Following Coronary Artery Bypass Graft Surgery (CABG)	9.4	No Different Than the National Rate
Chronic Obstructive Pulmonary Disease (COPD) 30-Day Readmission Rate	17.6	No Different Than the National Rate
Heart Failure (HF) 30-Day Readmission Rate	18.5	No Different Than the National Rate
30-Day Readmission Rate Following Elective Primary Total Hip Arthroplasty (THA) and/or Total Knee Arthroplasty	4.1	No Different Than the National Rate
30-Day Hospital-Wide All-Cause Unplanned Readmission Rate	13.2	Better Than the National Rate
Pneumonia 30-Day Readmission Rate	16.4	No Different Than the National Rate
Stroke (STK) 30-Day Readmission Rate	10.4	No Different

Source: U.S. Centers for Medicare & Medicaid Services

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